Whether you are at work or in the community there are always times to build rapport with people and also when building rapport you build trust. Building rapport is the glue of the relationship world and it is what helps us do business with others. You are more likely to do business with someone who you like, believe, and trust; and you gain those through building rapport.
The goal of rapport building is to make others feel comfortable. In business and sales you hear about building rapport almost daily. As a business person you have to be able to build rapport quickly so the person will trust you. Because when a person trusts you they are more likely to listen to what you have to say. I'm not saying rapport building is easy but there are a couple of simple steps you can follow to help you build rapport and gain trust faster.
1. Watch gestures and postures of the other person
2. Match gestures and posture (mirroring)
3. Listen for key words the other person is using
4. Match key words when speaking to person
5. Track key needs and concerns of the other person
6. Match key needs and concerns
7. Mostly find common ground and build on it
These are some simple steps you can follow to help you build relationships in business, sales, and just in life. The biggest things are to remember it is about the other person not yourself so you have to observe and listen. Listening is another topic we will touch on some other time, but just listening and responding appropriately will greatly improve any relationship. Take a moment to click on the link below and watch this brief video clip on how to build rapport more effectively.
https://www.youtube.com/watch?v=dU8VH6vurXg
No comments:
Post a Comment